Salaam African Bank: Personal Banking Divison

Procedures for Opening Savings and Current Account

  • A customer approaches Customer Care enquiring about product/service.
  • Customer Care explains the product and services to the customer.
  • Customer Care informs the documentation required once the customer chooses the product.
  • Customer Care provides the respective application and requests customer to fill it. If the customer wants other products like cheque book, electronic cards, another account, etc
  • Customer Care to ensure that the related forms are also provided at the same time.
  • The customer fills the form and signs all places marked for signature.
  • Customer Care ensures all application fields are completed and signed by the customer.
  • Customer Care ensures all the required documentation is received and that copies taken.
  • Customer Care initials ‘signature verified field’/stamp.
  • Customer Care stamps all copies with the stamp ‘original sighted’ and initials it.
  • Account maintenance is completed in the system.
  • The customer is provided with the account number and sent to a cashier to make an initial deposit.
  • Account applications and maintenances are approved.
  • The customer is provided with collectable items like cheque books, ATM Cards, etc same time or on specified day. The specific day should not be more than 2 working days if the product is produced in-house. If it involves overseas production like MasterCard or Visa Card, then the customer is advised of the standard period he/she should collect the product.
  • The customer file with all the documentation, signatures and verifications must be kept in account number order in steel cabinets.

Procedures for Debit and Credit Card Application

  • A customer fills the form and signs all places marked for signature.
  • Customer Care ensures all application fields are completed and signed by the customer.
  • Customer Care ensures all the required documentation is received and then copies taken.
  • Customer Care initials ‘signature verified field’/stamp.
  • Customer Care stamps all copies with the stamp and initials it.
  • Customer Care informs the customer to return after 2 working days, forward the credit card applications to the relevant department for production.
  • Customer Care collects the credit cards from the department, notify the client for collections.